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Ed Freedman founded Total Merchant Services in 1996. Mr. Freedman is the driving force behind all business development activity as well as the execution of Total Merchant Services’ marketing plan including recruiting and training independent sales offices (TMS Partner Sales Offices), establishing strategic alliance partnerships and establishing business partnerships with leading vendors. Because of his expertise, Total Merchant Services can provide its customers with the highest-quality and most reliable services available. Under his leadership, Total Merchant Services has quickly become one of the Top 50 merchant account acquirers in the nation. Recognized as one of the industry's leading spokesperson and educator, Mr. Freedman has conducted numerous seminars for ETA, hosted panels at national and regional association meetings and been a keynote speaker at virtually every top conference throughout the country. He was honored by Transaction World Magazine as one of the industry's "Movers and Shakers" in 2003. Deeply committed to improving quality of service through information, Mr. Freedman also writes a bi-monthly column for The Green Sheet entitled "Street Smarts." This widely read column is dedicated to the issues and challenges facing merchant level salespeople everywhere.
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Matthew Freedman joined Total Merchant Services as Chief Operating Officer in 1996. Mr. Freedman brings with him over 10 years of experience in strategic planning, corporate finance, business development, and sales and marketing expertise from the telecommunications industry. Mr. Freedman is responsible for overseeing the day-to-day operations at the company including the account approval processes, and customer service to merchant account holders. Mr. Freedman holds a BS degree in Economics with concentrations in Finance and Entrepreneurial Management from the Wharton School at The University of Pennsylvania.
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Sharon Wissler joined Total Merchant Services in 1998. Ms. Wissler brings with her more than 25 years of management and engineering experience from companies such as Armstrong World Industries, RCA, GE, Bulova Technologies and Cardinal Technologies. Ms. Wissler is responsible for staff management including hiring, training, procedure implementation, performance evaluation, and prioritization of work for the application processing and support areas of the company. Ms. Wissler holds degrees from Millersville University, Penn State, F&M and MIT.
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Jeffrey Skilton joined Total Merchant Services in 2000. Jeffrey Skilton has worked in the computer and technology industry for the past 14 years. He was previously with OIB Inc. where he served as both Chief Technology Officer and Director of Operations. Mr. Skilton is responsible for building and maintaining the company’s technology systems and services. Priorities include gathering and integrating IT resources and services to meet our growing business needs, articulating and shaping those needs, and identifying opportunities to improve business performance by leveraging IS/IT. Mr. Skilton holds numerous professional certifications from Microsoft, IBM, Red-Hat, SGI, and Cisco covering a wide range of hardware, software, and networking skills.
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Michael Cassetty joined Total Merchant Services in March 2001. Mr. Cassetty has been in Merchant Risk Management for the past eight years working with BanCard Inc. and US Bank. Prior to this, Mr. Cassetty worked for SAFECO Insurance and Pepsi Cola. Mr. Cassetty is responsible for our risk management and loss prevention operations including evaluation of reports and current loss defense systems, formulation and implementation of policies and procedures to monitor fraud and parameter violations, and management of credit investigators. Mr. Cassetty has a degree from the University of Arizona in Marketing.
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Robert Sears has been working with Total Merchant Services since 2001. Prior to becoming an Independent Sales Office, Robert successfully operated a Total Merchant Services partner sales office. Robert is responsible for developing and servicing all of Total Merchant Services strategic marketing partnerships. In addition, Robert also works closely with Total Merchant Services’ partner sales offices with acquiring new marketing partnerships and new accounts. A sport enthusiast, Robert can frequently be found Sailing, Scuba Diving or Surfing at local beaches
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